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Privacy policy for Olivia and

1. Purpose and general

Menohealth AB company reg. no. 559221-5007 (“Menohealth”, “Olivia”, “We”) personal data processing protects your personal data in accordance with the Data Protection Regulation (GDPR). This policy explains how we collect, use, share and protect the personal data we process about our users. The Privacy Policy is addressed to users of the service provided by Menohealth AB through our Olivia app (“App”) and through the website (“Website”). Menohealth AB is responsible for the data processing of personal data you provide when using our service via the app and website. For a more detailed description of our service, see our “Terms of Service”


We take all appropriate technical and organisational security measures required to protect your personal information from improper access, change or destruction. If you feel that something is unclear or if you have any objection to how we handle your personal information, please feel free to contact our Data Protection Representative via email at

2. Contact information

Menohealth AB

Org. no.: 559221-5007

Blekholmsterrassen 36

111 22 Stockholm

℅ Sweet Studio




Data Protection Representative


3. Personal data

Menohealth AB processes the personal data that you, as a user, enter into the service. The categories of personal data processed are:

  • Contact information, such as name and email address

  • User data, such as birthday and menopause signs

  • Data related to customer support, such as conversations with support for the service


The above mentioned data is processed for the following purposes:

  • To deliver the service - For Menohealth to support you during your menopause, the App uses personal data, e.g. menopause signs

  • To contact users via email - You will occasionally receive complimentary emails with tips and information about the service. You can choose to unsubscribe at any time

  • To create market insights - In order to serve as many people as possible, Menohealth creates statistics and market insights based on your anonymised information. 


All of the above processing of data relies on the user’s explicit consent. 

3.1 Your rights

You have a number of rights related to personal data we have about you. You are at any time entitled to:


  • Request information about what personal data Menohealth as personal data managers processes about you. This information is free to request, but in order to ensure that it is the right person who requests information, a request must come from the email address that you have previously used to communicate with us. 

  • Ask us to correct any incorrect information about you. These requests can be sent to us via the email address below. 

  • Request that your personal data will be erased in some cases, such as if your personal information is no longer needed for the purpose of which they were collected.

  • Ask us to restrict the processing of your personal data where you believe such data to be inaccurate, or if you have objected to the processing.

  • Ask to transfer personal data to another person responsible for personal data in some cases (also called data portability)

  • Object to the processing of your personal data where the legal justification for our processing of your personal data is our legitimate interest. 

  • File a complaint regarding the processing to The Swedish Data Protection Authority or another data protection authority within the EU.

  •  At any time withdraw your consent to the processing of your personal information.


Your request can be sent to and the copy of our register of your personal data will normally be sent within a month.

3.2 Collection of information

Menohealth AB collects anonymized information in the app via automated data collection tools. Menohealth AB collects and uses such information in order to secure, maintain and improve the app and to create reports based on anonymized user data. The information can also form the basis for market and customer analysis, market surveys and business development, which takes place in the light of Menohealth AB’s interest in monitoring and analysing the use of the app. 

3.3 Storage of user data

If a user of the app chooses to stop using it, the user’s data is stored for sixty (60) days, after which Menohealth AB is entitled to delete the users material from Menohealth’s server. At the request of the user, alldata shall be deleted immediately after the termination of the agreement. 


The user’s data will not be deleted if, due to current legislation or other authority decisions, there would be obstacles for Menohealth to do so.

3.4 Storage through third parties

In order to operate Olivia, we need to share personal data with external service providers in order for them to carry out certain tasks on our behalf. They process user data and contribute to the delivery of the service, which is done in accordance with this privacy policy and the specific purposes described.. Examples of service providers we work with are servers from Firebase, and understanding for using the service through Google Analytics. If a third party processes personal information on our behalf (such as Google), it is bound by the assistance agreements, as well as the security and confidentiality requirements that comply with the GDPR and applicable privacy law.


3.5 Transfer to third parties outside the EU/EEA

Menohealth strives to process your personal data in the EU / EEA. In cases where your personal data is subject to transfer outside the EU / EEA where the country in question does not have an adequate level of protection, we will take appropriate security measures before such a transfer is initiated. Examples of such security measures include: EU-US Privacy Shield when transferring to the United States or entering into the Commissions' standard contract clause. 

4. Data security 

For access to the app, login with username and password is required. It is the user’s responsibility to ensure that login information is kept safe. The login process is entirely encrypted, and no information is sent in non-encrypted form.

5. Amendment notice

We may make changes to this Privacy Policy. This can reflect:

  • Changes in legislation or practice

  • Improvements or addition to the service


If significant changes are made, we will notify you based on what is appropriate taking into account circumstances, such as announcing via the website, via email or via in-app notifications. 


5.1 Change log

Version history

  • V. 0.9 released on 2022/02/15, comes into force 2022/02/15

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