Question 1

How does Olivia work?

Accepted Answer

Olivia is an app that aims to help you understand the connection between  your menopause symptoms and lifestyle habits. You can track your symptoms and habits, as well as understand the connection between them. As well as follow tailormade programs specifically created to ease tedious menopause symptoms, created by leading experts and specialists in the field.

Question 2

How can I download Olivia?

Accepted Answer

You can download the Olivia app by clicking on the download button on our website, or by searching in the App Store for “Olivia - Menopause support”.

Question 3

How do I know what symptoms to track?

Accepted Answer

When you first login to the app, first go to "Assessment", where you will answer questions according to the GCS (Greene Climacteric Scale), which is a verified measurement tool used by practitioners worldwide. This gives you better insight over your current symptoms and how they may be affection your daily life. This also helps you to first understand what symptoms you may benefit  from tracking.  
By clicking on the blue plus button on homescreen, choose body or mind depending on what you wish to first start tracking, and add on from that list your most reacquiring symptoms you wish to keep track of.   We recommend you start with tracking about 3-5 symptoms.

Question 4

Should I also track my habits?

Accepted Answer

Yes, we do recommend you to track your daily habits as they have a big impact on your symptoms. This helps you to understand what could be the affecting your symptoms both short term as well as long term.

Question 5

How do I track?

Accepted Answer

After you have picked your symptoms and habits, you can track them every day by clicking on the symptoms in the tracking field. You will then be asked how intense the symptoms were that day, or will ask for an amount, for instance how many cups of coffee you drank.

Question 6

Can I also track my period and spotting/bleeding?

Accepted Answer

At the moment you cannot track any menstruation/bleeding/spotting, but it is one of the features we are working hard on making perfect for you! Stay tuned.

Question 7

How do I read more about the different symptoms?

Accepted Answer

In tracking, if you click on one of the symptoms, you will find a little circle with a question mark in it on the top left corner. There you find a short information about the symptom.

Question 8

How do I see insights in my habits and symptoms?

Accepted Answer

After you track a symptom, a graph for each sign will appear under the insights tab.   You can compare this to your habits by clicking on the specific habit under the graph. Usually it takes a few days of tracking to get valuable insights in how a habit is influencing your symptoms.

Question 9

Where do you get your information from?

Accepted Answer

All the information provided in the Olivia is based on scientific research and approved by our medical specialists. The references to the research can be found under every article in the Olivia app.

Question 10

How many symptoms can I track?

Accepted Answer

Currently there are 34 symptoms to track in the app. You can track as many as you want, but we recommend starting with 3-5. If there are any other symptoms that you are experiencing please feel free to reach out to us with feedback on hello@join-olivia.com .

Question 11

What if I have missed to track one day?

Accepted Answer

You have the option to still track for previous days. Under the tracking tab, you can use the calendar function at the top to go to the day you want to track for, and fill it out the previous days information.

Question 12

Is the app for free?

Accepted Answer

The app is free today as Olivia is still in beta test mode. In the future, we will add the possibility to access premium features with a subscription to Olivia.

Question 13

Can’t find what you are looking for?

Accepted Answer

Contact us at hello@join-olivia.com

Question 14

Which devices do you support?

Accepted Answer

The Olivia app is available on mobile devices or tablets and requires iOS (v.13 or later). At the moment, Olivia is a beta app for iPhone-only, but we are planning to support Android devices in the future.

Question 15

Which languages do you support?

Accepted Answer

At the moment, the Olivia app is available in English, but we are planning to add more languages in the future.

Question 16

How do I change my email address?

Accepted Answer

When logged in to the app, go to the Settings tab on the top right on home screen. Click on the current email address, and a screen will pop up where you can register your new email address. Do keep in mind that once you change your email address, you cannot login to the Olivia app anymore with the old email address.  If you forgot your email when you logged out of the app, please contact support at hello@join-olivia.com so we can help you out.

Question 17

How do I change my password?

Accepted Answer

When logged in to the app, go to the settings tab at the top right on homescreen and click on “Password”. A screen will pop up where you can register your new password.   If you are logged out and forgot your password, you can click on “Forgot password” at the login screen and type in your email address, which will send you an email to reset the password.

Question 18

How do I log out of the app?

Accepted Answer

When logged in to the app, go the settings tab at the top right on home screen, and click on Logout.

Question 19

How do I know my information is safe?

Accepted Answer

To access the Olivia app, login with username and password is required. It is your responsibility to ensure that login information is kept safe and not shared with others. The login process is entirely encrypted and no information is sent in non-encrypted form. More information on how we store your data can be found in our our Privacy Policy (Link: https://www.join-olivia.com/privacy-policy)

Question 20

How do I delete my account?

Accepted Answer

If you wish to delete your account, you can contact us at dpo@join-olivia.com and we will assist you with your request.